Curse

lewis91 · May 26, 2009, 01:49 PM // 13:49

Ive heard of this alot, i haven't yet used the ingame store, and this is putting me off more and more. What i have heard of people doing is just appealing to mods through the support ticket feature, and then within a week theyre issued a full apology and their account unbanned.

crazybanshee · May 26, 2009, 01:49 PM // 13:49

I purchased extra char slots years ago with no problem, I was going to buy a couple extra storage panes but eh, it's not worth getting my account suspended so I guess I won't. I hope they fix this problem, they're going to lose a lot of business from people being afraid to legitimately buy from the store.

Ec]-[oMaN · May 26, 2009, 01:55 PM // 13:55

Get everyone that has banned over this to sign a nice complaint letter. Individually send it off, and demand something back for the inconvenience, cough 1 free pane.

Inde · May 26, 2009, 02:01 PM // 14:01

This is confirmed happening for our German friends as well and on other various fansites. I'm going to plagiarize Kronos here from onlinewelten.

Since yesterday there have been increasing reports of users in our forum that have had their account locked because of credit card fraud. Apparently, there was an error in the game shop making the credit card data not transfer properly. When the actual charge took place, there was no money available (because of the data not transferring correctly) so the affected users were then locked out automatically.

We have already requested a response from NCsoft/ArenaNet. As we get more information we will announce it.

If you have been affected you should contact NCSoft support. They will require the following data:

* NCsoft Login (if available)
* The last 4 digits of the activation code for the bank account / credit card used

NCSoft Support

Nihilim Dhiamara · May 26, 2009, 02:05 PM // 14:05

Quote:

Originally Posted by thral

This seems odd. A big mistake from A-nets side.

The only issue i have with these panes is getting the free one :'(. I did all the NC site registration but cant link my gw account to my nc one because it says its already been linked to some account whilst i only registered 2 days ago. I dont know if this is a glitch or someones taken my account. If someone could help id be grateful since the customer support link on the sites broken :S.

you probably made an account a few years ago and forgot about it, i had the same thing untill some one on this forum sugested to search my emails; did that and found it

gl

on topic: heard of a few people in my alliance with the same problem

Tazmanius · May 26, 2009, 02:34 PM // 14:34

Quote:

Originally Posted by Fates Monk

You didn't do it on the weekend. Please follow along.

Fail on NCSoft's part, and by association, A-net. Shame.

Having phoned up NCsoft yesterday..UK to the States no less...They said,on my account and one can only assume the same for most others experiencing this..that it was A-net who asked for the block/ban to be placed..

Anyways..rang bank before and order for Factions/Nightfall and weapon set was paid for..bought 16th..paid 19th..
2 panes and bonus mission pack bought 22nd..not collected as of 10am BST this morning..so..it seems there is a problem with any purchases made Friday etc.from the store..

No response to various updates on my petition in last 20 hours or so..even though it was escalated and given high priority..
Being accused of payment fraud..in the wider world could have serious implications..thus to ban people and use that term so lightly with no enquiries to the customer etc. in regard to the issue before stating such..well..borders on insensitive at best and blatant defamation or more at worst.

Quote:

Originally Posted by Ec]-[oMaN

Get everyone that has banned over this to sign a nice complaint letter. Individually send it off, and demand something back for the inconvenience, cough 1 free pane.

Not sure about a pane but something would be nice ..a gift etc. to all those wrongly accused due to their error..and who have lost game time?Although personally I would settle for an apolgy by them to us all and our accounts back up!

ErinMaelranaidh · May 26, 2009, 02:39 PM // 14:39

Well, I wouldn't go that far (Asking for a gift or something else), but at least some apologies would be nice. Just for being treated like a thief. ~~

Gill Halendt · May 26, 2009, 02:42 PM // 14:42

I don't even expect apologies. Getting my account back would be enough.

Then, I'll NEVER access their store again.

instanceskiller · May 26, 2009, 02:46 PM // 14:46

I'd just settle for a nice big major guildwars 2 spoiler pic but thats just me

EDIT: oh and an apology would be nice too...

Ultima pyromancer · May 26, 2009, 03:37 PM // 15:37

Quote:

Originally Posted by TheodenKing

While it's ironic that the reason you got banned was due to a bug at their end, the reason you won't get reinstated is that you violated the EULA by purchasing the account from someone other than them. You expecting them to reinstate you would be like someone who bought a pirated DVD to expect the record-label to replace it when you discover it is defective.

Actually i bought the game from a shop over 2 and a half years ago, i dont know about you guys, but i don't keep receipts that long for games. If it was a TV then maybe lol

EDIT: perhaps my case is unrelated as everyone seems to have issues with the storage panes.. Wait for Anet to speak up i guess, although they will probably blame botters

Tazmanius · May 26, 2009, 03:42 PM // 15:42

Just had a nice reply from support and ban etc. is lifted.

Response (PJ) 05/26/2009 03:28 PM
Greetings,

Originally, the purchase of the ingame access keys for your Guild Wars account were flagged as possibly related to fraudulent credit card use. This was caused by your Game account or NCsoft Master account having been accessed recently from Japan.

I have reviewed the details of the purchases related to this account and have determined that there is no cause for the block of unauthorized credit card use and have released this game account.

The previous purchases made for the following items were voided and not billed to the credit card on this game account:

Guild Wars Storage Pane [ingame code purchase]
Guild Wars Storage Pane [ingame code purchase]
Guild Wars Bonus Mission Pack [ingame code purchase]

In order to access these items you will be required to re-purchase them from the Guild Wars Store. I have taken steps to ensure that this account will not be flagged for possible fraud upon your next purchase.

I apologize for the inconvenience this has caused

A bit worrying though that a hack attempt was made...

Orange Milk · May 26, 2009, 03:46 PM // 15:46

I'm sure it will all get fixed, eventually.

I also think you will get a nice "Sorry for the Inconvienence" but not a real appology.

I had contemplated purchaseing 2 of the highly overpriced storage panes over the weekend, glad I didn't. Now i won't until there is a clear answer from ANet/NCSoft on this issue.

More fail imo

EDIT:

HAHA, so an account gets "flagged" for being accessed from Japan, though nothing is done about it then when the obvious "fraud" attempt is being made. But when it is accessed fromt he correct place with the correct info BAM you get banned without any kind of investigation or inquirry to you.

Absolute failure for sure by ANet/NCSoft

Also if ALL of these accounts that were banned were banned for that reason then something certainly needs done about the security on the site because thats alot of people being "hack attempted" How is this info getting out? Where is NCSoft head quartered? Hmmmmmm.......

ErinMaelranaidh · May 26, 2009, 03:53 PM // 15:53

Quote:

Originally Posted by Tazmanius

Originally, the purchase of the ingame access keys for your Guild Wars account were flagged as possibly related to fraudulent credit card use. This was caused by your Game account or NCsoft Master account having been accessed recently from Japan.

Hmm, there's something I don't understand here... Especially the Japan part. Oo

Gill Halendt · May 26, 2009, 04:28 PM // 16:28

I'm wondering how they will rollback my purchase. I got a makeover and used all the 5 credits. Hope they can track makeovers back.

Martin Kerstein · May 26, 2009, 04:46 PM // 16:46

Good Morning.

I have escalated this issue, and will get back to you as soon as I get an answer.

I apologize for any inconvenience this mess caused

Gill Halendt · May 26, 2009, 04:53 PM // 16:53

Quote:

Originally Posted by Martin Kerstein

Good Morning.

I have escalated this issue, and will get back to you as soon as I get an answer.

I apologize for any inconvenience this mess caused

Thanks a lot for your efforts.

TideSwayer · May 26, 2009, 04:54 PM // 16:54

I still need to activate two new GOTY Prophecies accounts and get the free panes before the end of the week (when the free pane offer runs out).

If trying to get in on the free offer before it runs out is just going to cause my (new) accounts to be banned, forcing me to have to email support, then I'd rather NCSoft/ANet simply prolong the free pane offer another few weeks or longer so I can get those panes after this mess is sorted out.

Assuming that the subject of this thread is still an ongoing problem, and will be for at least the next week, is there ANY chance on a free pane offer extension happening? I'm sure there are others in the same boat as me.

Gillian Treehugger · May 26, 2009, 05:00 PM // 17:00

Thanks Martin for finally replying.

There are a lot of very upset players. these players are some of your biggest supporters.

Maybe you should look at blanket unbanning all players banned this way during the last 3-4 days.

Also make sure that it not still an issue and untill you are sure close the shop.

Finally you should also consider compensating these players who have done nothing but support A-net.

Gill Halendt · May 26, 2009, 05:26 PM // 17:26

Anyone else getting their ban lifted?

I provided the information they asked (last four digits of my debit card, postal code, game and NCSoft usernames, order number, order code) but I'm yet to have any reply after more than 24 hours...

Orange Milk · May 26, 2009, 05:59 PM // 17:59

Quote:

Originally Posted by Orange Milk
I also think you will get a nice "Sorry for the Inconvienence" but not a real appology

Quote:

Originally Posted by Martin Kerstein
I apologize for any inconvenience this mess caused

DING DING DING!!!!!! I WIN!!!!

And I really don't see why you would ask to be compensated, they won't even offer up a real apoplogy why would they "compensate" you?

I suggest you learn expect very little from these people, that way you won't be as dissapointed in the future.